St Johnstone Football Club
Supporters Charter

St Johnstone Football Club…..

1.1 consults supporters on a regular basis through The Federation of Supporters Club, Shareholders and Regular questionnaires
1.2 publicises its position on major policy issues in an easily digested format in the Club programme, through the website and other available mediums.
1.3 has and continues to develop ways to consult with shareholders, sponsors, the local authority and other interested parties.
1.4 gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.
1.5 undertakes research on the design and number of new strips.
1.6 will not knowingly buy goods from any supplier or manufacturer who does not
comply fully with the labour, safety and other
relevant laws of the countries of manufacture
with respect to minimum wages, hours of
work, overtime, sick pay and holiday
entitlement. St Johnstone FC opposes
the exploitation of child labour. No orders will
be placed with suppliers employing child
labour under the age allowed in the country
concerned. Legitimate apprenticeships or
education related work are acceptable as long
as there is no risk to the children’s health or
safety. Suppliers must not use forced labour
and must practice universal respect for
human rights and freedom for all, without
discrimination because of race, sex, language
or religion.

2.1 St Johnstone FC continues to strive for
wider access to matches by offering ...
2.1.1 a broad range of ticket prices. (Supporters
buying more expensive seats or packages
enable us to charge others less for their
tickets)
2.1.2 at least 20% of tickets to each game to non
season ticket holders.
2.1.3 A minimum of 25% reduction on match day ticket prices
for under 16`s and over 65`s. 50% reduction
on Family Stand Season Tickets to under
16`s. A 30% reduction on Season Tickets for
over 65s.
2.1.4 an area of the ground for the use of
family groups.
2.1.5 an area of the ground (in the lowest price
band) for unaccompanied junior members
aged 11-16.
2.1.6 support for disabled supporters and their
carers. Details of our disabled facilities on 01738 455000
between 10.00am-5.00pm, Monday to Friday.
2.1.7 The price of a ticket will not under any circumstances be refunded if the match has to be abandoned after the ticket has been surrendered at the turnstile. However, in the event of such abandonment occurring before half time, the retained portion of the ticket will permit admittance to the re-arranged fixture. In the event of the match to which this ticket admits being postponed for any reason, the ticket will be valid on the re-arranged date.
2.2 Whilst an installment facility is available
for season tickets, no transaction charge is
incurred by those paying by credit card.
2.3 Tickets for Cup matches – in the event that Season Tickets are not eligible for Cup games, Season Ticket Holders will be given first opportunity to purchase a ticket for their individual seat(s) prior to tickets being made available for general sale. (This is in the event of an “all ticket” game only).
2.4 As a general rule, ticket refunds are only
issued in exceptional circumstances at the
discretion of the Club.
2.5 The Club abides by the rules of football’s
governing bodies relating to the allocation of
tickets to visiting club supporters.

3.1 St Johnstone FC supporters are allocated
tickets for away Premier League matches as
follows: for the sale of away tickets, priority is given to Executive Members and Season Ticket Holders followed by Federation of Supporters Clubs. In the event that tickets still remain available, these will go on general sale. The home club determines the cost of these tickets.
3.2 St Johnstone FC does not charge
admission prices to supporters of a visiting
club which are higher than those charged to
our own supporters for comparable
accommodation. In particular our
concessionary rates offered to o-65’s
and u-16’s apply to supporters of a
visiting club.

4.1 PRIORITY TO ORDER MATCH TICKETS
Whilst being a Season Ticket Holder does not guarantee the
availability of tickets, it does give priority to
order tickets for home games (one ticket per
member).
4.2 FREE ADMISSION TO ALL RESERVE
HOME GAMES
Season Ticket Holders can gain free admission to all
Reserve home games (SPL U-21, SFL Reserve League) wherever played on
production of their membership card.
4.3 10% OFF OFFICIAL MERCHANDISE
Season Ticket Holders will be entitled to a 10% discount
on official products (excluding sale
items) purchased at McDiarmid Park or through
the Company`s official direct mail channels.
The customer`s Season Ticket details will be
required for all purchases and personal callers
will be required to produce their Season Ticket book.
4.4. The Club undertakes to provide or subcontract an appropriate catering service at each of the Club’s First Team games and, where possible, at reserve team games.

5.1 St Johnstone FC…..
5.1.1 is totally committed to support footballs grass
roots through football based activities and
educational initiatives.
5.1.2 seeks to promote close links between the
Club and its community and to introduce
young people, male and female, to football as
players and spectators.
5.1.3 offers an extensive coaching service to schools
during curriculum time
5.1.4 continues to develop the provision of football
opportunities for girls and womens football
5.1.5 will support and work with outside agencies,
especially disadvantaged groups (disabled,
ethnic minorities and the unemployed)
5.1.6 supports the SFA Community Scheme
educational initiative with the Local Authority
5.2. All youngsters who attend any Club activity
will be provided with the same standards of
professional tuition irrespective of ability, age,
sex or background.

St Johnstone FC state that ...
6.1 they will endeavour to ensure that both
home and away kits have a minimum
lifespan of one season and a maximum
lifespan of two seasons. In order to create
an alternating cycle, a new home or away
kit will be launched each season, commencing
with season 2003/04 in line with football
industry standards. Training kit will be changed
annually.
The above is subject to change in the event of a new
club and or equipment sponsor.
6.2 details of the next intended change of kits are
available from McDiarmid Park.
6.3 the club offers a 28 day money back or
exchange guarantee on purchases of
merchandise through McDiarmid Park on
production of valid receipt and all packaging.
The product must be as originally sold. The
offer does not apply to personalised replica
product. This offer does not affect your
statutory rights.CONSULTATION AND INFORMATION 2 ACCESSIBILITY
3 AWAY SUPPORT
7.1 All club members, supporters and all
applicants for employment will be regarded
equally and be given equal opportunities in
all aspects of contact irrespective of their race,
colour, nationality, religion, sex, sexual
orientation, marital status, age, disability or
ethnic origin.

St Johnstone FC…
8.1.1 will strive to provide value for money in all
areas of its business.
8.1.2 will seek to achieve the highest level
of service.
8.1.3 will treat all customers with respect
and courtesy.
8.1.4 will commit to commissioning an annual
independent customer service survey and will
publish its findings.
8.2 To avoid confusion St Johnstone FC prefers
all complaints to be made in writing by email,
fax or letter and will respond in like form. In
the first instance we encourage customers to
contact the department relevant to their
query who are committed to acknowledge
any letter of complaint within 3 working days
of receipt and will endeavour to provide a full
response within 10 days.
8.3 If your complaint has not been dealt with
speedily and efficiently by the department
concerned then recourse is again in writing to
Stewart Duff, who has overall responsibility
for Customer Service.


Contact details are as follows:
St Johnstone FC, McDiarmid Park
Crieff Road, Perth, PH1 2SJ
Telephone number: 01738 459090
E-mail: karin@saints.sol.co.uk
The Club has published policies in respect of the
following:
10.1 Health, Safety and the Environment
10.2 People Philosophy
10.3 Equal Opportunities
10.4 Disability Discrimination
10.5 Environmental
10.6 Safety of Spectators
10.7 Disabled spectators
Copies of the above Policy Statements are available on
request.